Privacy Policy

Effective Date: 02 March 2026

This Privacy Policy explains how DIY Cupboard Factory (Pty) Ltd ("we", "us", "our") collects, uses, and protects your personal information when you visit our website, diycupboardfactory.co.za (the "Site"), or place an order with us. We are committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

We may collect the following types of personal information to provide and improve our services:

• Personal Identification Information: Name, surname, email address, and phone number when you create an account, place an order, or contact us.
• Delivery Information: Physical address for order delivery.
• Transactional Information: Details about products you purchase, order history, and payment information. Please note, we do not store your full credit card details. All payments are processed securely by our third-party payment gateway, PayFast.
• Technical Information: IP address, browser type and version, and other technology on the devices you use to access this website. This is collected for security and spam prevention purposes.
• Usage Information: Information about how you use our website, products, and services, including items you add to your cart and your progress in the product configurator.

We collect information in the following ways:

• Directly from you: When you fill out forms on our website, such as during checkout, account registration, or when you contact us.
• Automatically: Through the use of cookies and similar technologies that help our website function, such as keeping items in your shopping cart. Our product configurator uses your browser's `sessionStorage` to remember your selections, which is automatically cleared when you close your browser tab.

We use your personal information for the following purposes:

• To process and fulfill your orders, including managing payments and arranging delivery.
• To manage your account and provide you with customer support.
• To communicate with you about your order, our services, and promotional offers if you have opted-in to receive them.
• To improve our website, products, and services by analyzing how you interact with our Site.
• To comply with legal obligations and prevent fraudulent activities.

We do not sell your personal information. We may share your data with trusted third parties who assist us in operating our website and conducting our business, such as:

• PayFast: Our payment gateway provider, to securely process your payments. Their privacy policy can be viewed on their website.
• Courier and Delivery Services: To deliver your orders.
• IT Service Providers: Who help us manage our website and backend systems.

These service providers are obligated to protect your information and may not use it for any other purpose.

We implement appropriate technical and organisational security measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. Our website uses SSL encryption to protect data transmitted to and from the Site.

Under POPIA, you have the right to:

• Request access to the personal information we hold about you.
• Request the correction or deletion of your personal information.
• Object to the processing of your personal information.
• Withdraw your consent for us to process your information at any time.

To exercise these rights, please contact us using the details provided below. You can manage your personal information directly by logging into your account on our website.

Our website uses cookies to enhance your experience. Cookies are small text files stored on your device. We use them to maintain your shopping cart, remember your login session, and understand how our website is used. You can manage your cookie preferences through your browser settings.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

DIY Cupboard Factory (Pty) Ltd
Email: info@diycupboardfactory.co.za
Phone: 011 123 4567